Privacy
This is a plain-English summary. The operator will confirm the full legal detail before relying on it.
This notice explains what the licensed operator trading as UK Bristol Airport Taxi does with your information when you get a quote, make a booking, or visit this website.
What we collect
The information we hold about you
What you give us when you book
To quote and run your journey we collect the details you type into the booking form. That is normally your name, your contact details such as a phone number and email address, your pickup and destination, the date and time, and your flight details where the journey is to or from the airport. We use this only to give you a price, confirm the booking, run the journey and contact you about it.
- Name and contact details, so the driver and office can reach you.
- Pickup, destination, date and time, so we can plan and price the journey.
- Flight number and details, so we can track the flight and time the pickup to your landing.
- Any notes you add, such as a child seat request or the number of cases.
Payment details
Bookings are prepaid online. Card payments are handled by the payment provider inside the booking system, and full card numbers are not stored by us. We keep the record of what was paid and refunded against your booking, not your card number.
How your booking is processed
Our booking provider
The booking form is run by Dispatch AI
The quote and booking form on this site is provided and processed by our booking provider, Dispatch AI. When you use the form, the details you enter are handled through their system so that your quote, booking and payment can be produced. They process this information on our behalf to run the booking, and not for their own separate purposes.
Who else sees your details
The driver allocated to your job is given what they need to carry it out, such as your name, contact number and the pickup and destination. We do not sell your information, and we do not share it with anyone for their own marketing. We may share information where the law requires it, for example a lawful request from the police or the licensing council.
How long we keep it
We keep booking records for as long as we need them to run the service, answer any query or complaint, and meet our tax and legal duties. After that they are removed. If you want to know more about how long a particular record is held, contact us and we will explain.
Your rights and contact
Your rights, and how to reach us
Your rights under UK GDPR
Under UK data protection law you have rights over the information we hold about you. In general terms you can ask for a copy of your information, ask us to correct anything that is wrong, and ask us to delete information where we no longer need it. You can also object to some uses of your information, such as advertising measurement.
- Access, so you can see what we hold about you.
- Correction, so any detail that is wrong can be put right.
- Deletion, so information can be removed where we no longer need it.
How to contact us about your data
To ask about your information, or to use any of the rights above, email hello@ukbristolairporttaxi.co.uk or call the office on 0117 471 7170. We will respond within the time the law allows. If you are not satisfied with how we have handled your information, you have the right to raise it with the UK data protection regulator.
Changes to this notice
We may update this notice from time to time. The version in force is the one published here, and it is read alongside our terms of carriage.
Ready when you are, get the price
A fixed quote in writing before you book, your flight number tracked, and the driver name the evening before.